Booking Terms
These terms apply when you book an appointment, gift card or home visit with The Ear Clinic North Wales.
1. Who we are
The Ear Clinic North Wales is a trading name of Lois Hughes-Jones, a sole trader. Our address is Y Shed, Pen Y Maes, Meliden, Prestatyn LL19 8PY. You can contact us at theearclinicnorthwales@gmail.com or on 01745 299942.
2. Our service
Our standard appointment is a 30-minute microsuction ear wax removal appointment for both ears. It includes an ear health check and otoscopy, a hearing check, before and after photographs, and aftercare advice. Our hearing check is a simple screening check. It is not a full hearing test.
3. Prices and payment
Prices are in pounds sterling and are shown when you book. Our standard appointment starts from £55. We are not VAT registered, so no VAT is added. Payment is taken in the way shown when you book.
4. Booking
You can book online through Fresha or by phone. Your booking is confirmed when you receive a confirmation from us or from Fresha. You must be 18 or over to book. Please tell us at booking if you need extra time or have difficulty getting to the clinic.
5. Cancelling or changing your appointment
You can cancel or rearrange for free up to 24 hours before your appointment, using the link in your confirmation or by contacting us. If you cancel with less notice, or do not attend, we may charge a fee, because the time cannot easily be offered to someone else. We will always consider genuine emergencies and illness.
If we need to cancel, we will tell you as soon as possible and offer you another time or a full refund of anything you have paid.
Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected by these terms.
6. Your health and our care
- We will ask about your health and ear history. Please answer fully and accurately, as it affects whether treatment is safe.
- We examine your ears before treating them. If microsuction is not suitable or not safe for you on the day, we will tell you why, and may refer you to your GP or another professional. We may then charge for the examination and checks already carried out.
- We will explain the treatment and any risks, and ask for your consent before we start. You can ask us to stop at any time.
- Our advice does not replace medical care from your GP or an audiologist.
Urgent symptoms: if you have sudden hearing loss, severe ear pain, fluid or blood from the ear, sudden dizziness or weakness in your face, get medical help urgently. Contact your GP, call NHS 111, or call 999 in an emergency. Do not wait for an appointment with us.
7. Age
We only provide our services to people aged 18 and over. We cannot treat or examine anyone under 18, even with a parent or guardian present, and we may ask for proof of age. If a booking is made for someone under 18, we will cancel it and refund anything paid.
8. Home visits
We offer home visits in Denbighshire, Flintshire and Conwy. Please enquire first. We will confirm the price and arrangements with you before you book.
9. Gift cards
A gift card covers one standard appointment. It cannot be exchanged for cash. Any expiry date or other conditions are confirmed when you buy it.
10. Records and photographs
We keep clinical records and photographs as described in our Privacy Notice. We will give you your before and after photographs as part of your appointment.
11. Complaints
If you are unhappy with any part of our service, please tell us at theearclinicnorthwales@gmail.com or on 01745 299942. We will acknowledge your complaint promptly, look into it properly and aim to give you a full reply within 28 days.
12. Liability
Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.
13. Law
These terms are governed by the law of England and Wales. If you are a consumer, you can bring a claim in the courts of the part of the UK where you live.
Last updated 8 November 2026.